About us


H i my name is Robert Merced and I am the Owner of Big Heart Group Home. As I begin to to tell you about the history of Big Heart first let me start by saying that our unique organization is continuously evolving and improving our methods to better serve our consumers.   Big Heart Group Home is a very special place that brings out the best in people including our consumers and our staff.

required TRAINING & BACKGROUND CHECKS of big heart staFF

All management and staff are regularly trained and must complete vigorous local and state mandated training courses and background checks. Big Heart staff members are always up to date with all required training and background screening requirements.


  • Choices and rights
  • core competencies both components,
  • intro to DD and health and safety
  • HIPPA Basics
  • Medicaid waiver Services agreement and its attachments
  • new license facility orientation certificate
  • reactive strategies
  • incident reporting
  • HIPPA patient privacy and security
  • personal outcomes to establish a person centered approach
  • documentation error prevention certificate
  • Medicaid waiver documentation requirements
  • Zero Tolerance
  • First Aid
  • CPR and AED
  • Basic life support
  • Cardio/Pulmonary Resurrection
  • Aids HIV and Blood borne pathogens
  • Medication Administration
  • High School Diploma
  • Graduate of University state of New York
  • Multiple certifications from Tallahassee Community College
  • Served for four years as the Facility Director of Mercy Homes and Sisters Of Mercy